Dear When New Darkness Comes Customer,
Thank you for choosing When New Darkness Comes! We offer worldwide shipping to most countries. If your country is not available for selection at checkout or if you have any shipping-related questions, please contact us:
Email: wndc@newdarkness.com
WhatsApp: Click on the WhatsApp icon on your screen
Please familiarize yourself with our shipping policy before placing an order.
Shipping Policy:
Handling Time: 1/2 day for every order
Transit Times:
The Netherlands: 1 to 2 working days
European Union (Including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden): 2 up to 8 days
United Kingdom: 4 to 8 days
United States: 5 to 15 days
Rest of the World (Including UAE, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore): 5 to 15 days
Shipping Destinations:
We ship almost everywhere worldwide. If your country is not listed, please inquire, and we'll do our best to arrange it.
Change in Delivery Address:
You can change the delivery address within 12 hours after placing an order.
After 12 hours, changes to the delivery address cannot be made.
Email: wndc@newdarkness.com
Cancellation of Orders:
Orders can be canceled at any time.
You can cancel your order up until the point of shipping.
For more details, please refer to our return and refund policy page.
Order Confirmation:
After purchasing, you will receive a confirmation message from us regarding the success of your order.
If you don’t receive a confirmation email, please check your SPAM or trash folder. For further assistance, contact us at wndc@newdarkness.com
Parcel Damage During Transit:
If the parcel is damaged upon receipt, please contact us immediately at wndc@newdarkness.com.
For more information, visit our return policy page.
Taxes:
Taxes have already been applied to the products.
Contact Us:
Email: wndc@newdarkness.com
WhatsApp: Available through the WhatsApp icon on your screen
Office Hours: We're always open and available for your queries.
